I came across this thread in a search, and could use some assistance.
Our situation is that the ER changed HR databases and along with that all the benefit integration to payroll - no paper trail besides reports that benefits does not intend to review, just all electronic.
Two participants took out 401k loans in 2016 - the Provider received the information, Benefits received the information from the provider and payroll did not...the Benefits administrator does not monitor/communicate/audit her information - so if the information is not passed to payroll and deducted on the check...no one knows if something is missed - payroll did not receive notice of these 401k loans and the loans defaulted. Benefits administrator washed her hands of all involvement and leaves the payroll department to "figure it out".
Also employees never reviewed their stubs throughout this process, after being told to do so once they acquired the loan.
1) Shouldn't the benefits department be in charge of all benefits, and audit...is there something in writing that says that is their duty??
2) Is there any way to salvage this for the employees?
Any advice would be great!
