Thank you for reply and suggestion. Here is a layout of the chain of events:
1. 2007-2014 employed and participated in employer 401k. Inside my account had the ability to self direct and would call Broker if I wanted to buy and hold a individual position.
2. 2015 left employment and never moved it to my new employer or an IRA as expenses were relatively low. During my absence the broker or trustee would not make trades as I would only do so by contacting broker.
3. November 21, 2017 the current broker calls and indicates the employer is moving to different provider and broker. He indicates I can "transfer it out in kind by initiating paper through my own broker dealer channels to my IRA." He also sends letter on November 22, 2017 saying the same in cover letter. In addition, he includes distribution paperwork that says it will take place "12/31/2017 or sooner".
4. December 28th 2017, my broker dealer received ACAT paperwork in good order to transfer my holdings out "in kind" to my IRA. As a courtesy, I called the outgoing broker to let him know and he says the holdings were sold the previous day I said who authorized this and he said the name of trustee and the plan had started blackout period I said I was unaware and didn't authorize those trades. He said trustee sent out and had a copy of received mail via certified delivery. I email the trustee for a copy and he did not send certified. He sent a copy on the 28th of a regular envelope with my address along with a copy of blackout notice that's says it started on 12/27/2017.
A couple of points and questions:
1. Via email on the 28th of December was first I had seen of the notice contrary to a copy of an envelope with my address postmarked from November.
2. The blackout makes no mention that self directed accounts will no longer be available and no mention that accounts will be liquidated into cash.
3. The new broker sent a letter to me via email on Dec 29th saying "they would not reverse the trades as they heard no communication from me and it would placed into the Balanced Portfolio"
4. How can a trustee instruct a broker to sell all my holdings without discretionary trading in all previous trades the current/former broker always called? So why wouldn't the same protocol be followed this time?
5. If the distribution paperwork says it will take place on 12/31 or sooner, than how is it I have paperwork completed on 12/28 and the account will not move In Kind ? I recognize now there saying blackout started 12/27 but I received no notice. Honestly had I, it wouldn't have matter as it makes no mention that self directed will no longer be available and your holdings will be liquidated.
Thanks in advance for any thoughts or suggestions. All I'm asking is the trades be reversed so my transfer "in kind" can be made.