In mid December 2019 I instructed my investment firm to transfer funds from my traditional IRA to establish a new Roth IRA and NOT to withhold taxes.
I realized the 1st week of February that they had withheld 10% and issued a 1099-R reflecting it. I requested a refund of the withholding at that time.
They are now telling me they cannot refund the withholding because of the 945-X definition of "Administrative Error". I would like the funds returned back into either IRA account.
Is this possible or is this 400+ billion firm not being truthful?
