The Warton Group offers plan sponsor companies the opportunity to have their retirement plans reviewed by a financial advisor from our network. Scheduling agents are using a script to explain what is being offered and all calls are recorded. When a plan sponsor company accepts an appointment a supervisor listens to that call to insure it was correctly explained. Additionally they are specifically told that the review of their plan is not mandatory. I have been doing this type of work for almost 15 years and I have of course had to deal with an occasional complaint that an agent was too pushy or implied that there was a legal requirement that sponsors have their plan reviewed. We set up well over a thousand of these appointments every year. By and far, when a recording is reviewed after a complaint, it turns out to be a misunderstanding. We have always striven to be helpful to sponsors and to help financial advisors grow their practices. Anyone who works with more than a few retirement plans knows that occasionally taking a plan to market uncovers all sorts of issues that would otherwise go unaddressed. Sometimes a review/benchmarking can uncover similar problems. If a plan sponsor or their advisor feels they were misinformed by one of our scheduling agents, we would welcome a call from them. We will investigate any complaint about the conduct of one of our employees. If you are a financial advisor who works with plans, give us a call. We will be happy to explain in more detail what we do and even offer some examples of our work. If we have contacted one of your clients and offered them a review, I'm sure that is disconcerting. Ideally though, if plans are well managed and serviced well, no one should be put off by it too much. No?
