Restating to Reflect Operation

[KJohnson]

I am attempting to restate a volume submitter plan document where Merrill Lynch and then BISYS was the recordkeeper.

Client had a major fire and no records prior to the 2001 testing are left with regard to current year/prior year.

BISYS has indicated that they have Merrill's 1999 records on current/year prior year but in 2000 Merrill had a fire and so the records for those years are unavailable. They have no clue for 1997 and 1998 even though they "pulled their box". (When they found out they had no info, they did agree to waive the $100 fee for pulling the box).

Anybody else dealt with this or a similar situation. Any solutions?