Fiduciary Prudence?

[Guest Spock]

A DB call center operations function will move from location A to location B. There will be 100% turnover in assigned staff because of the location change (driven by consolidation on the part of the service provider). Would it considered prudent to visit the new call center on site? Would that protect the fiduciaries in any way or demonstrate fiduciary prudence?

Conversely, do you think not visiting the new call center operation on-site would be imprudent or expose the fiduciaries to any risk?

The fact that location B is in a very attractive location, especially in January when it would be very nice there and could snowing where I live, is irrelevant.

[Guest Laurel]

I would be very concerned about the 100% turnover, how they expect to train such large numbers of new people in the necessary timeframe (did ANY experienced people relocate to train the newbies?), what provisions they are making for transitioning plan records, etc. and whether this move demonstrates a total lack of concern for the plan sponsors/customers which might manifest itself in deteriorating service levels. Also, does this indicate that the company is experiencing financial difficulties which might leave clients in the lurch if they suddenly go under?