Eligibility Administration Question

[Guest Kary]

I work for a small TPA (30 ee's) and was recently promoted to administration supervisor. My main concern is there are no manuals/written procedures for the eligibility department. I have been doing research in our general manuals and on the internet, looking for a guideline/list but have not been able to find anything.

In particular I am looking for a list that will show required documents from the plan supervisor for eligibility changes (divorce papers, adoption, etc)

Can anyone point in the right direction on where to find something like this?

I very much appreciate your responses as I am new in the position. Thank you.