Seeking new IT Provider

[chuTzPA]

Hi folks,

Anyone have any recommendation for an IT service provider who excels at Security and can host a virtual TPA practice? Just found out my local service provider is getting out of the business as soon as possible so hoping to make a move by year's end.

Thanks to anyone. If more comfortable, can message me direct.

[Paul I]

We work with an outstanding service provider who services Southeastern Pennsylvania.  If you are in this geographic ares, I can send you their contact information.

Based on experience, I recommend in making your decision you consider the breadth and depth of a provider's technical support (in particular responsiveness), security (including availability of full encryption of all transmissions of email, data and storage), access to leading state-of-the-art technology, and cross-platform support (including computing, phone service, operating systems and hardware). 

The cost of these services almost always is higher than one would guess, but that often is because the outstanding providers provide more value for what most people don't even know they need.  

Consider documenting what services you will be providing to your clients over the next 2-3 months, and seeing if there is a way to deliver those services without compromising the integrity of clients' data, and be prepared to discuss with a successor provider strategies to get support through a transition period.  In our business, we have an obligation to protect the information entrusted to us.

[RatherBeGolfing]

In addition to what @Paul I said, I don't think the provider has to be local unless you actually require local services.   Data security should be at the top of the list for your provider requirements. Its a plus if they have other TPA clients and understand industry needs.  For example, what type of support they provide outside of standard hours, and how could this impact you during busy season / filing deadlines. 

[chuTzPA]

Thanks Paul I and RatherBeGolfing.

As it is, we like our current IT provider because of the strength of the data security. Yes there is no question paying extra for that is worth it, and really is there even a question about it?

I don't think geographic location matters for this anymore.

I was indeed hoping to find a provider that assists in the TPA industry. I first reached out to NIPA, our cybersecurity insurance agent, our cybersecurity insurance provider, and none of them could point me in a good direction.