Amazing how little some people pay attention. The snark in me wants tos ay the remedy (for stupidity) is termination, but, I'll refrain. We have on every statement, every confirm, the landing page for web access and other places a statement that after TWO notifications of something, it is presumed ratified by the participant. At most, two bites would be the second statement post the action, but generally the first bite is the confirm, and the second would be the next quarterly statement. Never had to defend that, and I'm not sure I want to, but it has caused some people, including lawyers, to back-off of a claim (lest they be embarrassed by lack of attention they had in a "participant directed" plan.)