The plan administrator checked "establish an account in my name" as opposed to what she stated in MULTIPLE emails to me which was that she was asking ADP to expedite a cash out or me. So, I thought I was getting a check but the money went into another 401K plan and actually lost money because I thought I was getting a check AND nobody told me the money was in an account. I called daily/weekly asking for updates. So now what? I lost money because of this bungle.
Also, Plan Admin is telling me she is not "allowed" to talk to me on the phone because I'm not the client (my ex husband is the employee). She says she can email with me but not talk. Is that accurate? That seems incorrect.
