Hi
Looking for advice for the scenario below:
I have an participant who is requesting a medical hardship and submitted a bill/invoice dated August 2, 2012 listing an amount due but no due date. What is the acceptable timeline for this type of supporting documentation? I thought only bills could be submitted for a 6 month time period or future medical treatment that is not covered or reimbursed by insurance. Currently, I have required the participant to provide a current letter from the hospital stating the amount owed, due date, and confirmation that no further payments were or are being made to this invoice.
Any advice would be greatly appreciated.
Thanks
