Quality Incentives for Customer Service Centers

[Guest mporterst]

I know that a lot of 401(k) shops have call centers so I am posting this here:

I am in the process of reviewing/developing an incentive plan for our customer service representatives. My question is - does anyone know where I can get information on what companies are doing for incentive/bonus programs at other companies (primarily interested in the mutual fund/transfer agency industry).

Thanks

[Fredman]

Duplicate thread now closed. Go here to respond:

http://benefitslink.com/boards/index.php?s...=0entry118233