Any Relius users...

[Guest bostonborn]

I put an incident in, but they are so busy, it has been days...

I am trying to withdraw fees from a plan, and the "calculate fees" function is not including the plan loan balances when it is calculating the asset fees.

Does anyone know what I am doing wrong?

thanks!

[Dan]

This is from the Relius FAQ's.

Subject: Fees

Question:

How are assets calculated for asset fees?

Answer:

For fees, any insurance, loan or receivable accounts are automatically excluded, so you would need to back those amounts out of the query/report total.

Since you can exclude specific other sources & investments from fees, the next step would be to check the fee settings for Asset in plan specs to see if there are any other sources/investments that need to be backed out of the query/report total.

Also in fee specs, check the following:

whether Exclude fully paid out from fees is selected (if so, any ee with exclfeecd=Y will need to be backed out of the query/report total). Hopefully none of the excluded ees would have loans or insurance or receivables, but check to be sure you don't back those amounts out twice (ditto any sources or investments the user has excluded from asset fees).

whether the Include pending in assets checkbox is selected (if so, those will need to be backed out of query/report total).

whether the basis is Trade or Effective date -- that you will have to compare against your report settings, to be sure they are both set the same way.

Hope that helps!

[Guest bostonborn]

This is really helpful, thank you! What I dont get is that it says that the loans are automatically excluded...and then it says the solution is to "back them out"? I need to back them IN...but I cant figure out how to make Relius count them in...

??

[doombuggy]

You might want to contact Relius support for help. While I don't use Relius anymore, I always found their support staff to be very helpful.

[Guest bostonborn]

Yes, I have, and you are right, they are great. But they are just so swamped...it is taking forever for them to get back to me- they told me this is the worst busy season yet...with 11.0 coming out as testing season hits, I guess....