Relius financial interface

[pmacduff]

anybody out there have any AXA plans that they import?  AXA uses the same platform as AF Recordkeeper, so I was hoping to import the *.dat file but am having issues where Relius isn't reading the import file.

Thanks in advance!

[pmacduff]

ok Relius gurus...I'm bringing this thread back up that no one answered back in January...

Anyone know which financial interface vendor I can use to try and do the AXA import?

The AXA website is similar to AF Recordkeeper direct, but we have issue with the AF imports and wind up using  The Hartford link, which does work on the AF Recordkeeper Plans.

I tried using "The Hartford" interface link on my AXA Plan and that doesn't work....SIGH

Anyone?!?!?!

[BG5150]

Did you ask Relius?

[pmacduff]

I posted an incident but haven't heard back yet; sigh. 

sometimes it's just easier to ask those who actually work with the software because I can get a faster answer

Patience is not one of my strong points ?

 

[BG5150]

Did you call them?  Relius has "instant" service now.  You can often talk to someone right away.

[pmacduff]

who knew?  how long have they had that service?  Don't remember being told of that.

I go WAY back to the "FDP" days when you could call and actually talk to a real person right away.  I figured those days were long gone.

 

[BG5150]

Couple years now.  Right around when FIS bought them.

Just call to submit an incident and you probably will get someone right away, unless they are all busy.