Payroll companies and tiered matches

[Gadgetfreak]

Seeing how popular the standard safe-harbor match was in the past and now the QACA, I was shocked when a client told me that Gusto Payroll cannot incorporate a tiered match formula into its system, and that the client (or we, as the TPA) would need to do it manually. Has anyone encountered this limitation with Gusto before? What is common among payroll companies/software?

[Connor]

None of our clients who have plans with SHMACs use Gusto, but as for the payroll companies they do use (some of which are very large and well known), there are some that do not offer that service.  As for the few that do, we usually find inconsistencies on a regular basis, so we have to double check whatever they do - spot checking just a few participants is not recommended.  It would seem it's difficult to find a reliable provider, but I would like to be proven wrong.