Health Plan 2025 Experience Benchmark & Survey

Corporate Insight

Practical Takeaways to Improve Mobile, Self-Service and Member Journeys

In this webinar, our health plan industry experts Stephanie Chan and Tess Martin will show you where member expectations are rising and how industry leaders are widening the gap. 

In this session, we unpack the 2025 Health Plan Experience Benchmark and spotlight the moves insurers are making that create measurable gains in satisfaction and retention.

Watch the webinar recording now and you’ll hear about:

• Priority improvements for mobile: Where leading plans focused over the past year, and what to emulate now
• Self-service that reduces friction: How claims statuses, ID cards, coverage details and more can be implemented effectively
• Retail-grade patterns that work: What familiar UX practices to apply to enrollment, benefits and servicing
• Quick wins vs. strategic bets: Why a roadmap can deliver impact this quarter and develop momentum heading into 2025

More Information, How to Register