"Pension administration is optimized when consistency and automation is maximized. If two employees each request a pension distribution, the process by which they receive their request should be the same regardless of their personal differences. This is not always the case though if there are differences between the employees such as gaps in historical data or a grandfathered benefit that is not automated. In these situations, technology cannot be fully utilized relying instead on manual steps that cost both time and money."  MORE >>