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Service and Technology Drive TPA Satisfaction (PDF)
Chatham Partners 
Aug. 19, 2015
"60% of TPAs indicate that they are very satisfied with their primary retirement service provider, providing a score of '7' or '6' for overall satisfaction. In contrast, 13% of TPAs are very dissatisfied with their primary retirement service provider, giving an overall satisfaction score of '3' or below. Relative to past years, the proportion of TPAs rating their overall satisfaction with their primary retirement service provider a '7' or a '6' has declined (60% vs. 67% in 2014 and 68% in 2013)."
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