Press Release

WTW Enhances Its EX Software, Embark, to Strengthen Employee Connection and Drive Decisions

Issued by WTW

Mar. 4, 2026

New AI features help employees access, understand and engage with HR, benefits and workplace programs

NEW YORK — WTW (NASDAQ: WTW), a leading global advisory, broking and solutions company, today announced enhancements to Embark, its EX-software that helps organisations increase employee engagement and participation across HR, benefits and workplace programmes by simplifying how employees find and use critical information.

The enhancements include the launch of Embark Virtual Assistant (VA), which represents an important step in WTW’s broader Violet AI ecosystem – a connected approach to artificial intelligence designed to deliver measurable impact across workforce decisions, employee experience and organisational performance. While many tools answer isolated questions, VA is built to connect people with trusted information in context, helping organisations move from reacted support to smarter, more sustainable outcomes.

VA enhances the employee experience by delivering fast, personalised and reliable answers to HR-related questions – while giving organisations deeper insight into employee needs and behaviors, helping translate workforce insight into action. Key capabilities include:

• Secure, enterprise-grade generative AI VA operates within a closed, controlled environment, drawing exclusively from employer-approved content, documents and web pages to ensure accuracy, trust and compliance.
• Conversational, personalised support Employees can ask natural-language questions and receive relevant answers tailored to their eligibility, role and location – reducing friction and improving confidence in decision making.
• Transparent source referencing Every response is clearly linked to the original documents and pages, reinforcing trust and enabling employees to explore further when needed.
• Multilingual at scale Support for more than 100 languages allows employees to interact in their preferred language, even when underlying content is authored in another language – helping organisations better serve diverse, global workforces.
• Brand aligned experience Employers can customise branding, tone of voice, naming conventions, colours and logos to reflect their culture and reinforce their employee value proposition.
• Role-based access controls Flexible permissions allow organisations to tailor access based on employee roles, ensuring relevance whilst maintaining governance.
• Actionable workforce insights Built-in analytics provide visibility into employee questions, usage patterns and emerging topics – helping HR teams anticipate needs, refine communications and improve outcomes and identify opportunities to enhance programme effectiveness while managing costs more strategically.

As organisations increasingly look to AI to drive efficiency, 79% say increasing productivity with AI will be a priority over the next three years, according to WTW’s 2026 EX Global Market Study, underscoring the growing demand for practical, secure applications that deliver real value across the workforce.

“Embark Virtual Assistant reinforces WTW’s belief that relationship breakthroughs don’t come from technology alone,” said Kim Maitlin, Managing Director and EX Digital Portfolio Leader at WTW. “They happen when people and intelligent tools work together — connecting insights across systems, anticipating change and enabling leaders to act with confidence. VA helps organisations move beyond isolated automation towards smarter decisions, stronger performance and sustainable progress through optimised costs.”

About Embark

Embark is a modern, digital employee experience (EX) software that helps organizations engage their workforce across the touch points and moments that matter. Designed to meet employees’ expectations for mobile, social, and on-demand experiences, Embark delivers valuable, timely information on key HR topics in one scalable software solution.

Today, over 500 clients and more than 14 million employees access Embark every day, driving engagement and strengthening the overall employee experience.

Learn more about Embark.

About WTW

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help organizations sharpen their strategy, enhance organizational resilience, motivate their workforce and maximize performance.

Working shoulder to shoulder with our clients, we uncover opportunities for sustainable success—and provide perspective that moves you.

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