Artificial Intelligence and Employee Benefits: Landscape, Risks, and Governance

Thompson Hine LLP

AI is rapidly transforming the employee benefits landscape—from chatbot-driven participant communications and automated claims adjudication to predictive analytics in health plan management and robo-advice in retirement plans. In this session, Thompson Hine lawyers Meredith Reeves and Agnes Kolbeck will provide an overview of how AI is being deployed across the benefits ecosystem, emerging regulatory expectations from the DOL, HHS, and state regulators, and the fiduciary and liability issues plan sponsors should consider. We'll discuss how to build an internal governance framework for evaluating and overseeing AI tools, what disclosures may be required, and how to address accuracy and accountability when AI-driven systems are involved in making decisions affecting participant benefits.

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