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GAO Report: Customer Service Practices Adopted by Private Sector Managers Should Be Considered by the Federal Thrift Savings Plan
U.S. Government Accountability Office [GAO] 
Mar. 8, 2005
35 pages. "Private sector plan managers ... have adopted various other practices that are not featured within TSP, such as regularly assessing customer satisfaction and using regularly updated technology to improve customer service. These managers gather participant feedback on their voice response system via short, automated surveys at the end of participants' calls ..." [GAO-05-38, published Jan. 18, 2005, released Feb. 18, 2005]
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