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J.D. Power and Associates Reports Satisfaction with Health Plans Varies Dramatically from Region to Region
Physicians for a National Health Program [PNHP] 
May 5, 2008 Comment by Don McCanne. Excerpt: Although this was a J.D. Power study of consumer satisfaction, it does reveal a very important point. Only 45 percent of health plan members self-reported that they understood their health insurance coverage. The other half didn't, and that was correlated with lower satisfaction ratings. MORE >> |
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