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J.D. Power 2012 U.S. Self-Directed Investor Satisfaction Study
J.D. Power and Associates Link to more items from this source
June 19, 2012
"Although self-directed investors' overall satisfaction with their investment firm has improved from 2011, satisfaction with trading charges and fees has decreased for a second consecutive year, according to the J.D. Power and Associates 2012 U.S. Self-Directed Investor Satisfaction StudySM"

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