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Customer Satisfaction with Mail-Order Pharmacies Declines for Second Year
J.D. Power and Associates 
Oct. 1, 2012
"Satisfaction among customers who use mail-order pharmacies to fill their prescriptions has fallen significantly below customer satisfaction with brick and mortar pharmacies, according to the recently released J.D. Power and Associates 2012 U.S. Pharmacy Study. Overall satisfaction with mail-order pharmacies averages 792 (on a 1,000-point scale) in 2012, down from 806 points in 2011. This compares with a satisfaction score of 814 for brick and mortar pharmacies this year, down from 818 in 2011."
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