"Without improving cultural competency, the inability of minority wellness program participants to effectively communicate with healthcare providers and vendors is likely to worsen.... Poorer health outcomes may result when sociocultural differences between employees and providers, like language are not reconciled in the clinical encounter. This can lead to: [1] Increased likelihood of mistakes in collecting medical histories, [2] Decreased use of preventative services, [3] Increased use of diagnostic testing, and [4] Increased risk of drug complications affecting work or home life."

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