"President Obama's nominee to lead the Office of Personnel Management vowed Tuesday to improve the retirement claims process by making information technology a top priority. Katherine Archuleta said the agency 'fell short' in previous attempts to switch from a paper-based system to a digital one.... OPM has struggled for decades to expedite retirement payments to federal retirees and eliminate the claims backlog. Many federal retirees have waited months and years to receive their full retirement benefits."  MORE >>