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Washington State Call Center Logs 900 Calls On First Day
Seattle Times and Kaiser Health News 
Sept. 6, 2013 "The phones are already busy at the Washington State Exchange call center where customer service representatives are fielding hundreds of questions about the state's new health insurance exchange, slated to open for enrollment Oct. 1. The call center ... took 900 calls [the first] day.... [T]he first call came in before 7:30 a.m., the official start time. There were more than 100 calls within the first hour." MORE >> |
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