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Aetna Devised Quick Fixes for Early Exchange Mess
Healthcare Payer News 
Dec. 18, 2013
"Mired deep in early problems it didn't expect with the exchanges, Aetna turned to tools from its previous large enrollment experiences to get operations on track.... The hard fought experiences brought a silver lining of significant collaboration among major payers in an alpha group, along with the CMS team for Healthcare.gov and state-based marketplaces, and others [who were] brought in ... for 'unraveling complex issues and noodling creative solutions'[.]"
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