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EBRI Survey: Employee Satisfaction with Health Coverage and Care (PDF)
Employee Benefit Research Institute [EBRI]
Aug. 13, 2014
"The overall satisfaction rate among consumer-driven health plan (CDHP) enrollees increased in most years ... while it decreased in most years among traditional enrollees.... In 2013, 44 percent of traditional-plan participants were extremely or very satisfied with out-of-pocket costs (for health care services other than for prescription drugs), while 20 percent of high-deductible health plan (HDHP) enrollees and 31 percent of CDHP participants were extremely or very satisfied.... CDHP and HDHP enrollees were less likely than those in a traditional plan both to recommend their health plan to friends or co-workers and to stay with their current health plan if they had the opportunity to switch plans."
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