"While most employers care how well they provide benefits education, many of them aren't sure how to go about providing the best service in this area ... [One approach is] a '3x3' strategy for strong benefits education, in which companies begin communicating with employees three weeks before enrollment, so they have enough time to review the current benefits and options, and use at least three different tools to communicate to employees.... [W]hile most younger workers may prefer to receive all or most of their information via technology, many older employees aren't as comfortable with these channels.... [S]ometimes employers have a traditional -- or outdated -- view of benefits education, which involves sending out large volumes of information to employees and assuming that they will read it all and automatically become educated[.]"

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