39 pages. "PBGC staff are widely considered a dedicated group of professionals who conduct themselves with integrity and a passion for their work.... [F]our areas where improvement is needed. The first is communication ... Second, is process, or rather a lack of process for handling those participant and plan sponsor issues that don't nicely fit into routine transactions that PBGC performs quite well, like the actual payment of benefits ... Thirdly, there is lack of coordination among and between PBGC departments which has profound effects on servicing plan sponsors and participant ... Fourth and perhaps most importantly, is the observation by plan sponsors and participants and their advocates that relates to a growing adversarial and over-reaching approach by PBGC which can in the long-term affect the retirement security of millions of Americans."  MORE >>