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Communication Is Key to High Take-Up Rates for Pension Lump-Sum Cash Outs
Milliman Retirement Town HallLink to more items from this source
Apr. 8, 2015

"Consider these proven steps to communicate your lump-sum cash out option: ... Determine how to get your communications into their mailboxes, literally.... Separate information from action to simplify the decision-making process and to ensure that participants aren't overwhelmed with their options.... Don't expect one mass mailing to do the job.... Be sure to consider where participants can go for help ... [C]onsider additional touch points[.]"

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