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Plan Sponsor Trust in Providers Drops
PLANSPONSOR; free registration may be requiredLink to more items from this source
Apr. 13, 2015

"Retirement plan sponsors ... express deep pessimism about service providers and retirement advisers, with trust in financial institutions at 8% (a slight dip from 2014's 9%) and trust in their current plan provider at 58%, a loss of seven percentage points from last year's 65%.... The top factor for plan sponsors for choosing service provider is trustworthiness, which scores higher than participant customer service, quality of the customer experience, technology, education, administrative service and cost."

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