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|Plan Sponsor Trust in Providers Drops|
PLANSPONSOR; free registration may be required
Apr. 13, 2015
"Retirement plan sponsors ... express deep pessimism about service providers and retirement advisers, with trust in financial institutions at 8% (a slight dip from 2014's 9%) and trust in their current plan provider at 58%, a loss of seven percentage points from last year's 65%.... The top factor for plan sponsors for choosing service provider is trustworthiness, which scores higher than participant customer service, quality of the customer experience, technology, education, administrative service and cost."
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