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Court Ruling Illustrates Importance of Clear and Concise Benefits Communication
HighRoads
July 20, 2015
"A recent court ruling granting class certification to individuals suing Blue Shield of California over its refusal to cover a procedure it considers experimental and investigational (E&I) speaks to the importance of both payers and employers making it very clear what it will and will not cover -- and where members and providers can check to see if a recommended procedure or supply falls into the 'E&I' category.... Payers and employers alike should carefully review their summary plan descriptions, contracts and websites to make sure E&I is described clearly and accurately, and that consumers and providers alike know exactly where to locate information." [Escalante v. California Physicians' Service dba Blue Shield of CA, No. 14-cv-03021 (C.D. Cal. July 14, 2015)]
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