"[W]hat we have seen in the retirement plan administration industry mirrors what we have seen nationally -- an Industrial Revolution of sorts ... One would think that this makes the servicing of retirement programs easier and less expensive, but the opposite is often true... As computers increasingly do what we used to do by hand with an HP 12C calculator and a pencil, Congress, the [DOL], and the [IRS] have also increased the compliance burdens.... Are we going to see the benefits equivalent of the 'citizen-driver' experience, where you can pick up administration on any street corner with a cell phone and get the same ride to your destination as you would with a taxi or a limo?"

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