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Insights from the 2016 Survey of U.S. Health Care Consumers
Deloitte Center for Health Solutions 
May 16, 2016
"Exchange consumers say they are satisfied with their coverage at the same rate as people with employer coverage.... More than twice as many exchange consumers report using online information sources to shop for a policy than the average consumer, including those with employer coverage. More exchange consumers say they understand their costs than consumers with employer coverage, and when they used their coverage, few had surprise out-of-pocket costs."
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