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GAO Report: Most ACA Enrollees Reported Satisfaction with Their Health Plans, Although Some Concerns Exist
U.S. Government Accountability Office [GAO] 
Sept. 13, 2016
52 pages. "This report describes [1] what is known about enrollee experiences with QHPs obtained through the exchanges during the first years of exchange operation, and [2] how CMS and selected states have monitored the post-enrollment experiences of those who obtained their QHPs through the exchanges." [GAO-16-761, Sept. 12, 2016]
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