"In addition to posting the notices of a nondiscrimination policy and taglines informing individuals of language assistance services, covered entities should be taking the steps to make these mandatory services and policies a reality. If they have not done so, covered entities urgently should begin revising policies and procedures as necessary, including providing a compliant grievance procedure, training staff, designating a Section 1557 civil rights compliance officer, hiring appropriate interpreters, and coordinating auxiliary aids and services."  MORE >>