"For both employers and brokers, the rising cost of healthcare was still the biggest factor driving them to seek CDH adoption.... The utilization of technology to drive employee adoption of CDHs was also cited as a critical component for success.... The importance of working with the right payer in offering a CDH was also cited as key by both groups.... Finally, over half of employers reported they need support from insurers to address organizational issues vital for driving employee participation in CDHs."