"Increasing engagement in benefits takes a blend of human-and-technology intervention. Artificial-intelligence-powered software notifies members of programs that may benefit them, using texts, emails or phone calls. The technology learns from data, such as the types of care a member uses, whether they adopt benefits like second-opinion services, and how and how often they engage with Accolade, Humana, or their health care provider.... Personalized, data-driven health care applications and services can create savings for employers and employees by helping members find affordable, quality care when they need it or before they do."

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