"As the world went virtual, so did many of these employee communication meetings. To the surprise of some plan sponsors, attendance at many of these online meetings was equivalent to -- and sometimes greater than -- the participation of in-person group meetings.... One of the benefits of the virtual meetings was the increased ability for employees to ask questions, either verbally or via chat. For those moderating these meetings, navigating the nuances of the various platforms, such as mute and chat, became a perfectible skill.... [V]irtual meetings allowed employees to schedule meetings at their convenience, often including spouses, partners, outside plan advisors, and others who would not normally have the ability to sit in on the meeting."

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