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DOL: Plans May Need to Disclose Claims-Related Audio Recordings
Thomson Reuters Practical Law 
[Guidance Overview] June 17, 2021 "[EBSA Information Letter 06-14-2021 addresses] when it may be necessary for benefit plans and plan decisionmakers (including insurers in the benefit claims context) to disclose claims-related audio recordings to claimants on request. The DOL's letter rejects the notion that a recording is exempt from disclosure because it was generated for quality assurance purposes." |
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