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DOL Says Plan Administrators Must Provide Audio Recording or Transcript of Call Between Claimant and Plan Representative Upon Request
Hinshaw & Culbertson LLP 
[Guidance Overview] Oct. 7, 2021 "The opinion came in the form of an Information Letter issued in response to an inquiry from a claimant's attorney who sought guidance after a plan administrator declined to produce an audio recording of a conversation on the grounds that a record of the call had been produced and the recording was for quality assurance purposes only. The DOL held that these justifications were inconsistent with ERISA's regulations." |
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