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Retirement Plan Providers Are Missing the Digital Mark
Barron's 
Sept. 15, 2022 "[D]uring the past year, the percentage of retirement investors classified as financially healthy has dropped to 47% from 60%.... At the same time, overall satisfaction with their retirement plan's digital experience declined.... Just over a third of investors say they can manage their accounts digitally without contacting customer service. And only 22% say retirement plan websites and apps offer proactive guidance and help[.]" |
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