"In June, the TSP moved to the new recordkeeper vendor Accenture Federal Services, boasting of better security and functionality for users. But since then, participants have reported a cavalcade of problems, from difficulty proving their identity to set up new accounts and having to resubmit beneficiary designations to the loss of historical account data and other issues. Many of the issues were exacerbated by Accenture's vast underestimate of the amount of calls seeking assistance at the TSP's customer service hotline, and subsequent call center understaffing."

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