"[T]here is the potential for AI to comb through the pages upon pages of benefits coverage that employees are given and then help find the relevant information if someone has a question.... AI could help spot important patterns in data that human HR managers and company executives might miss.... Advances in HR technology will move the benefits experience closer to [using an iPhone or shopping on Amazon] by making it more accessible and easier to understand ... [T]echnology will reshape the benefits space so that offerings are more personalized to each individual."  MORE >>