Press Release

Bolton Adds Communication Practice Led by Industry Veteran Susan Pippin

Issued by Bolton

Apr. 28, 2025

Employee communication and engagement veteran Susan Pippin has joined Bolton to establish a new consulting practice, Bolton Communications. This new venture reaffirms Bolton’s commitment to providing clients with a full suite of benefits and HR consulting solutions.

Bolton Communications is revolutionizing the way organizations engage with their employees. Through a re-imagined approach to helping organizations support their people, Bolton Communications uses behavioral science insights and modern media to reach employees, support talent strategies and increase the ROI of benefit-related investments.

“We believe it’s time that employees have access to engaging benefits and HR content that matches the experiences they have come to expect outside of work. We’re investing in state-of-the-art marketing and communication tactics, leveraging AI and tapping into Bolton’s deep subject matter expertise to bring employers more powerful and affordable solutions,” says Pippin.

The addition of Bolton Communications to its portfolio further solidifies Bolton’s standing as a full-service business consulting firm, dedicated to helping clients achieve excellence across all facets of their operations.

Bolton CEO James Downing is enthusiastic about Pippin’s mission. “Susan's proven ability to help clients tackle difficult challenges, coupled with her high standards for service and drive to innovate, make her an invaluable asset to both our clients and our company.”

Prior to joining Bolton, Susan led communication teams at Fidelity Investments, Mercer and Castlight Health.

About Bolton: Bolton is a full-service employee benefits, actuarial, investment, compensation, communications and HR consulting firm with 40 years’ experience serving clients in the public and corporate sectors, multiemployer groups, nonprofit organizations as well as the Federal government.

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