Press Release

Clearity by Cigna Healthcare, A New Tech-Enabled Health Plan Offers Customers Transparent, Predictable Prices

Issued by Cigna

Nov. 18, 2025

AI-powered medical plan is ideal for tech-savvy, cost-conscious customers looking to simplify their care experience

Bloomfield, Conn. — Cigna Healthcare, the health benefits division of The Cigna Group (NYSE: CI), announced today the launch of Clearity by Cigna Healthcare, a new copay-only health plan designed to bring greater transparency, predictability, and simplicity to the care experience. Leveraging Cigna Healthcare’s new industry-leading AI-powered digital tools, the Clearity plan empowers customers to make confident, informed healthcare decisions with upfront pricing, verified patient reviews, and a user-friendly digital experience designed for simplicity and trust.

“By combining our latest AI technology with simplified, transparent costs, we are helping employers offer innovative solutions that meet the diverse needs of their workforce,” said Eva Borden, chief product officer of Cigna Healthcare’s U.S. Employer business.” Clearity by Cigna Healthcare is more than a health plan – it’s a simpler, more predictable way for customers to get the health care they need.”

Healthcare Simplicity and Predictability

With a tiered copay model that eliminates deductibles and coinsurance, Clearity by Cigna Healthcare simplifies the healthcare experience across a wide range of services – from office visits and labs to imaging, physical therapy, and surgical procedures.

Employers can choose from five plan design packages to support various cost-share strategies without narrowing networks or access to care. Each package includes up to four in-network tiers and one out-of-network tier, and all are supported by capabilities such as patient reviews and provider insights – allowing users to surface the information that makes choosing care simpler and more transparent.

Easy to Navigate, AI-Powered Guidance for Customers

Recent research This link will open in a new tab. conducted by Cigna Healthcare reveals that a significant portion of consumers feel overwhelmed by benefits information, struggle to determine costs prior to receiving care and may delay getting necessary treatment due to financial uncertainty.

The Clearity plan – featuring Cigna Healthcare’s new AI-powered digital tools This link will open in a new tab. – is designed to improve the customer experience during common health insurance interactions, including checking benefits coverage, estimating costs and finding care.

Cigna Healthcare’s AI-Powered Virtual Assistant is an industry-first generative AI tool that provides clear, conversational and personalized answers to common questions about benefits coverage, claims and care options. Since its launch, the majority of customers with access to the virtual assistant are using it proactively and have found it helpful in finding a provider who fits their needs, understanding their benefits, and diving deeper into their claims.

Customers can also search for providers and services, view total out-of-pocket costs and obtain other information. Using natural language processing, the ”find care” tool searches and filters in multiple ways to display transparent copay pricing. Built on the Cigna Healthcare Open Access Plus (OAP) network, Clearity by Cigna Healthcare allows for maximum access to trusted clinicians and continuity of provider-patient relationships when transitioning enrollment from a traditional plan.

"We designed the Clearity plan to support a wide range of people who are looking for a simpler health insurance experience,” said Erin Lenox, president of national accounts for Cigna Healthcare’s U.S. Employer business. ”From tech-savvy employees and healthy individuals who prefer pay-as-you-go options to those who may skip care due to high deductibles and financial barriers, Clearity by Cigna Healthcare offers a better path to care."

The Clearity plan was developed in response to evolving customer expectations and market demand for more predictable, transparent healthcare costs, as well as improved access to care.

About Cigna Healthcare

Cigna Healthcare is a health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Products and services are provided exclusively by or through operating subsidiaries of The Cigna Group (NYSE:CI), including Cigna Health and Life Insurance Company,  Connecticut General Life Insurance Company, Evernorth Health companies or their affiliates and Express Scripts companies or their affiliates. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits and others. Learn more at cignahealthcare.com.

The photos above are for illustrative purposes only and are not actual Cigna Healthcare customer experiences. Visuals are in development and are subject to change. App/online store terms and mobile-phone carrier/data charges apply.

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