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Case Study: When Telecommuting Actually Works
Business 2.0 
Oct. 12, 2001 "ARO was in a bind: It had to either hike its wages or find another way to appeal to prospective employees. So the company spent about $900,000 on a telecommute-friendly call-center system using technology from eOn Communications and Avaya. Today, 85 of ARO's 100 agents work from home. Annual turnover has plummeted [from 60 percent] to just 5 percent." MORE >> |
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