Excerpt: It isn't only insurance or race or timing. This health care system is just plain too hard to use ... [People] can't get the information they need about the health care system. They don't understand how, or if, that system works. They can't get answers to their questions, even when they know what questions to ask. Often, they don't know who to ask, or if they do, that person isn't in. Or isn't answering the phone. Or is waiting for a callback from the health plan.  MORE >>